Microsoft WorkIQ

Connect business knowledge, tools and data across Microsoft ecosystems

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Intelligent AI Agents

The Intelligence Layer Behind Modern AI Agents

Microsoft Work IQ provides the workplace intelligence that enables AI agents to understand your organisation, access information securely and take action across Microsoft 365 and connected business systems. Rather than simply responding to prompts, Work IQ gives agents the context, tools and governance needed to support real business outcomes.

As organisations adopt Microsoft Copilot, Copilot Studio and agentic automation, Work IQ becomes the foundation that connects people, data and business processes into a single intelligent ecosystem.

If you’re beginning your AI journey, start with a Microsoft Copilot Readiness Assessment to understand whether your Microsoft environment is ready to support intelligent agents.

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Work IQ

Giving Agents Business Context

The quality of an AI agent depends on the quality of the information it can access.

Work IQ continuously builds an understanding of organisational knowledge across Microsoft 365, Dynamics 365 and Power Platform. This allows agents to reason across business information rather than relying on isolated data sources or disconnected integrations.

For organisations investing in Microsoft Copilot, this creates more relevant responses, smarter automations and greater business value.

Before introducing intelligent agents, many organisations choose Preparing Microsoft 365 for Copilot to strengthen data structures, permissions and information governance.

Work IQ Connecting Data

Connecting Data, Tools and Actions

One of the biggest challenges in automation is connecting multiple systems together in a way that’s secure, scalable and manageable.

Work IQ simplifies this process by giving agents access to business data and actions through a governed framework. Agents can retrieve information, update records, trigger workflows and interact with Microsoft services without the complexity traditionally associated with integration projects.

This creates opportunities to streamline operations, improve reporting and automate business processes more effectively.

As AI adoption grows, organisations often use Microsoft Agent 365 to maintain visibility, governance and control across their agent ecosystem.

Learn more about Agent 365

Work IQ

The Foundation for Agentic Automation

AI is rapidly moving beyond chat experiences and into operational workflows.

Work IQ enables agents to collaborate, manage long-running tasks and support complex business processes that span multiple systems. Whether you’re automating service delivery, reporting, customer interactions or internal operations, Work IQ provides the intelligence layer that makes agentic automation possible.

For businesses looking to create measurable outcomes from AI, the focus should be on improving workflows, reducing manual effort and enabling smarter decision-making.

Explore Microsoft Copilot ROI to understand how intelligent agents and automation can create measurable business value.

Work IQ Connecting Data

Built With Governance at Its Core

As AI capabilities increase, governance becomes increasingly important.

Work IQ includes permission-aware access, policy enforcement and built-in governance controls that help ensure agents only access information they are authorised to use. This creates a foundation where innovation and security work together rather than compete with one another.

For organisations operating in regulated industries or managing sensitive information, governance must be considered from the outset.

Learn more about Microsoft Copilot Security & Governance to ensure AI adoption remains secure, compliant and aligned with business objectives.

Learn more about AI Governance

IT Support & Services

Providing Specialist IT Support & Services to Local Businessses

Microsoft Agent 365

Microsoft Copilot ROI

Microsoft Copilot Security & Governance

Microsoft Copilot for SMEs

Microsoft Copilot Consultancy

Microsoft Copilot Readiness Assessment

Get Your Personalised AI Readiness Report Whether you’re exploring Microsoft Copilot, considering AI agents or building a wider AI roadmap, it can be difficult to know where to focus first.

A Phased Approach to Cloud Migration

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Assess

Review your Microsoft 365 environment, licensing, security posture, and AI readiness.

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Govern

Review your Microsoft 365 environment, licensing, security posture, and AI readiness.

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Deploy

Review your Microsoft 365 environment, licensing, security posture, and AI readiness.

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Enable

Review your Microsoft 365 environment, licensing, security posture, and AI readiness.

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Frequently Asked Questions

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What is Microsoft Work IQ?

Microsoft Work IQ is the intelligence layer that enables AI agents to access business context, data, tools and workflows across Microsoft 365 and connected systems.

How does Work IQ support Microsoft Copilot?

Work IQ helps provide the context and business knowledge that allows agents and Copilot experiences to deliver more intelligent and relevant outcomes.

Does Work IQ work with Dynamics 365 and Power Platform?

Yes. Work IQ can access information and workflows across Microsoft 365, Dynamics 365 and Power Platform through a governed framework.

Is Work IQ secure?

Yes. Work IQ uses permission-aware governance and policy enforcement to ensure agents operate within approved access controls.

How does Work IQ relate to Agent 365?

Work IQ provides the intelligence layer for agents, while Agent 365 provides the governance framework used to manage and control them.

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Microsoft WorkIQ