The Role

At Hubtel IT we’re looking to grow our technical support team due to growth and investment. The successful 2nd Line IT Support Engineer will join a vibrant and talented team who operate within a collaborate environment.

As the 2nd Line IT Support Engineer, you will be troubleshooting issues for a wide range of customers. This will involve being in the office to provide remote support as well as on-site visit (mileage / expenses paid). You may also be required to lead on projects.

The new hire will need to have basic entry level experience with a variety of technology including Office 365, Azure, Active Directory, Intune, PBX, Firewalls, routers, switches etc.

Day to day responsibilities will include:

  • Updating the ticketing system, ensuring the call has been logged and all notes, progress and required actions have been input promptly and accurately.
  • Responding to Service Desk phone calls/tickets as needed, focusing on 2nd line tickets and activities, and escalating tickets to 3rd line colleagues.

Experience required for the Technical Support Engineer:

  • Can do attitude.
  • Strong communication skills.
  • Strong knowledge of Windows 10/11, Windows Server 2012-2022, Office 365, SCCM (or similar) Active Directory
  • An ability to explain technical problems in a simple way to end users at all levels within the business.
  • Experience with RMM solutions.
  • Experience with backup software.
  • Some experience with hosted telephony is advantageous.

If you meet the above criteria and want to be further challenged and stimulated in a new role, this will be a great opportunity for you.

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