Communicating via social media with customers has become normalised thanks to the ever increasing popularity of social media platforms. If you use these channels to interact with your customers, then managing your response quickly and easily is a prerequisite. To ensure that your customer experience is a positive one, Customer Communication Platforms are available to provide you with a central interface to receive, monitor, assign and respond to your customer conversations efficiently.
It would also ensure that you are GDPR compliant when handling and storing customer data, as well as making sure that nobody misses the opportunity to engage with your customers and prospects, whether its via Facebook, WhatsApp, LinkedIn, Twitter, Instagram, web chat or email.
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