Maintenance and Support
From basic level assistance to all-inclusive hosted telephone support – we do it all
Our Accreditations:
How Hubtel Can Help
Here at Hubtel IT, we pride ourselves on offering easily accessible and unrivalled assistance to support your hosted telephone system. Our team of engineers possess the expertise and training required to deliver a truly superior service, ensuring your hosted telephone system works effectively for your business.
We assign each and every one of our valued customers their own account manager, to ensure you always have consistency for your convenience. This helps us to have a clearer understanding of your unique business requirements, and therefore provide a personalised experience. Our goal is your ultimate satisfaction.
Benefits of the maintenance and support service
Improved system performance:
We can work with you to identify and resolve any issues before they become major problems. This means fewer downtime and interruptions, and better overall system performance.
Quick and efficient troubleshooting:
We understand that technical issues can be a real headache for any business, and that time is of the essence when it comes to resolving them. That’s why we’re committed to resolving any issues as quickly and efficiently as possible.
Customisable service plans:
In order to make sure our services are the perfect match for your business, we offer customisable service plans to fit your unique needs and budget.
Enhanced security:
With our superior support, you can have peace of mind knowing that your telephone system is always operating at its best. This includes security measures to protect your system from telephone fraud.
Telecoms Services
Telephone Systems
VOIP, Calls & Lines
Maintenance & Support
Business Mobile Phones
Broadband and Ethernet
CCTV
See what our clients say
We've got lots of happy clients. Read our Google reviews to see what our clients say about us.
I have been dealing with Dave and his team at Hubtel for over 10 years. From initial installation to upgrades, I have always found them professional and efficient and would highly recommend them to anyone. 10/10 from A1 Rentals Ltd.
I had a telephone system fitted by Hubtel and I have to say that their service was excellent. Clean, tidy and very professional. Their after sales care is second to none. Wouldn't hesitate to recommend.
I have been a customer of Hubtel Communications for many years having previously been with BT. The service has been both efficient and cost effective for my business and with their help the telephone system has been kept up to date.
We are a family-run business based in Atherstone. We have been using Hubtel now for over 2 years now and found them to be very customer-focused in their profession. Leah and Dave go the extra-mile to help-out wherever possible :-)
We have been using Hubtel in excess of 10 years and have always found them professional but approachable. They respond promptly to any issues and resolution is always swift.
Godfrey Mansell & Co have used Hubtel for almost 10 years now and have found them nothing but professional and very responsive for any query we have raised, no matter how small!! Highly recommended.
We've been supported by Blue Click IT for many years now. They've always been professional and prompt in their responsiveness to our needs. I wouldn't hesitate recommending them to any business for IT support solutions.
Excellent company to work with, have implemented and upgraded our phone and IT systems for over the past ten years. Easy to deal with, and a great out of hours service when we need it the most.
We moved our IT support to Hubtel IT and have been pleased with the availability and professionalism of the support. Also good that there is remote control solving of issues straight away and general advice on IT matters.
Empower Your Business: We’re Your Trusted Partner!
Benefit from 20 years' worth of experience and industry expertise
Your company data is processed and stored securely
Read our Google reviews to see what our clients say about us
All of your telecoms, IT and managed print requirements are under one roof
About Us
Hubtel IT is a Managed Service Provider of telecommunications, IT support and managed print solutions. Based in the West Midlands with over 20 years’ experience, we specialise in helping SMEs, charities and schools & academies maintain, support and anticipate their telephony, IT and print requirements. By keeping clients up to date with technology, deploying market-leading software to mitigate pain points and regular contact to anticipate their needs, we empower our clients for transformation through IT and communication.
Our mission is to provide quality service that helps our clients to scale up and stay ahead of the competition. We pride ourselves on our excellent customer service and strive to ensure all our clients are satisfied with the result.
Get in touch if you’d like to know more about how we work.
I’ve heard I can get broadband without having to pay line rental?
That’s right. As technology advances it’s now possible to get a broadband connection without the line rental element, which means you only pay for the broadband and not the line.
This type of broadband is called SoGEA and it’s important to remember that it’s a data connection only. So, you won’t be able to make telephone calls in the same way but it will still be possible once you’ve upgraded your hardware to the latest tech.
A more in-depth explanation about SoGEA can be found on our YouTube channel: https://www.youtube.com/watch?v=2fF-RUvos4c and in our news article: https://hubtelit.co.uk/sogeabroadband/
Are BT getting rid of the telephone lines?
Yes. By 2025 the traditional telephone lines that were installed in the 1980s will cease to exist. As more people use data rather than voice and along with the advances in technology, the old telephone lines are no longer fit for purpose.
Ultimately this will be cheaper for the end user as:
- calls over the internet are usually free
- less hardware is needed, so less to buy and maintain
- any faults on the line can be diagnosed and fixed quicker
For a more information about the BT Switch Off watch our short video on our YouTube channel
https://www.youtube.com/channel/UCBulRN12m_UikZ0adfvZKHQ
How do I move my telephone system from ISDN to the Cloud?
If your existing telephone system is still relatively new then it’s likely that it will be compatible with Cloud based technology. In that case, we simply port your existing telephone numbers into the Cloud and program your hardware to adapt.
Older telephone systems will need to be replaced before moving to the Cloud. Given the long term efficiencies of Cloud based telephony, replacing your system sooner rather than later needn’t be a barrier to switching.
Click through to our telephone systems page for more information.
What makes a good password?
Passwords should never contact personal information or be so predictable they can be guessed. Good passwords are at least 14 character long and contain a mix of lowercase, uppercase and punctuation. Stay away from single words and opt for phrases instead.
Cyber security should be at the heart of your IT set up and your password is your first line of defence against hackers. Don’t be tempted to go for something just because it’s easy to remember – cyber crime is not going away.
How often should I replace my computer?
General rule of thumb is every 4 years, but that is subject to your usage and specification of the computer to start with.
Businesses who are hardware heavy should consider a Rolling Replacement Plan so that the cost and installations can be managed efficiently.
Get in touch
Looking to benchmark your current Telephony & IT Infrastructure? We can help, without obligation.
Free IT Audit
Our free IT audit is designed to help you assess and improve your IT infrastructure by identifying any vulnerabilities, inefficiencies, or potential risks in your system. You will receive:
- A thorough audit of your IT systems
- A detailed system evaluation report
- Customised recommendations