Switching IT Providers: Why Finding the Right MSP is Worth the Effort

When it comes to staying productive, providing the best service and growing your business consistently, having a reliable and proactive Managed Service Provider in your corner is crucial.

Finding the right MSP can be the difference between standing still and innovating, overspending and cutting costs, or vulnerability and protection from cyber crime.

So what are the key reasons businesses switch providers, and what are the key benefits of switching to a more dependable MSP?

Why do businesses switch IT providers?

Need more innovation

When you’ve been working with an MSP for some time, you may feel comfortable with their service – especially if you have built a good relationship and become accustomed to their ways of operating.

However, business doesn’t stand still. Neither does the competition and, importantly, neither should your IT support.

Taking a step back and evaluating the IT support itself, minus the amazing relationship with the provider, allows you to determine whether the support is serving your business.

Disappointed with communication

If you spend a lot of time going backwards and forwards on the same issue, you’ll know what a bottleneck problem this creates. In any industry, time is money and, if you encounter these problems regularly, you will inevitably look elsewhere.

Even if MSPs can’t solve IT issues in seconds, they should communicate, set things in motion and manage expectations, working to find a long-term answer to your problem.

Eager to cut costs

IT support isn’t always cheap, so it’s essential you are happy with what’s included in what you’re paying for.

If costs are continuing to rise and your Service Level Agreement (SLA) includes services or features that confuse you, or that you don’t use, it could be time to find some clarity elsewhere.

Looking to improve cyber security

If your current provider’s cyber security services don’t fill you with confidence, don’t just go along with it. Raise it with your MSP and, if you’re still unhappy, look for a new MSP with a track record in cyber security, evident in their reviews or testimonials, case studies and accreditations.

Keen to hit new business goals

Experiencing growth?

If it feels as is your business is growing beyond your current MSP’s capabilities and holding you back, now could be the time to find a new provider who leverages technology to enable you to reach your business goals.

What are the long-term benefits of switching Managed Service Providers?

Moving to a new, more reliable MSP can yield almost instant results as an experienced IT provider will have the skills to bring harmony to technology, ensuring that every system, tool and strategy works seamlessly together.

Considerable cost saving through improved productivity

Are you getting value for money from your Managed Service Provider?

A good MSP can save you money by improving efficiency, reducing downtime, and optimising your technology investment. Automation and cloud solutions can increase productivity, whilst proactive monitoring of the health of your IT infrastructure reduces the risk of unexpected downtime and break-fix scenarios.

Regular evolution

When it comes to IT support, ‘good enough’ isn’t good enough.

The best MSPs foster constant innovation to bridge knowledge gaps and help push your business forward in a rapidly evolving environment. Ongoing security and compliance

Having a strong cyber security infrastructure isn’t just important for warding off cyber crime, but for complying with laws and industry standards too.

All MSPs should take cyber crime incredibly seriously, as it’s becoming more sophisticated by the day. Amid the rising presence of artificial intelligence and global conflict, cyber crime has never been so prevalent.

Enhanced reputation

When you choose a trustworthy MSP, you choose better services for your customers.

IT and technology is the backbone to any business and it’s this that facilitates your ability to provide excellent customer service.  Whether it’s fast and reliable connectivity that keeps your business online 24/7, or cyber security compliance that keeps your customers’ data safe, working with the right MSP for your business will help keep your customers happy.

Sustained business growth

If your MSP is supporting you by implementing up-to-date software and technology, scaling up should be quick, easy and cost-effective. The latest cloud solutions are flexible and based on demand, and without the need for physical infrastructure, it’s easy to manage.

Don’t just take it from us…

If you’re struggling to find an MSP that ticks all the boxes, read what our customers have to say about our services:

“Excellent company to work with, have implemented and upgraded our phone and IT systems for over the past ten years. Easy to deal with, and a great out of hours service when we need it the most.”

Trevor Hickton Funeral Directors

“Hubtel IT ensures the seamless operation of our business by delivering high-quality IT solutions. Their prompt, efficient support and friendly, knowledgeable technicians allow our staff to work without disruption, making a real difference every day.”

Jenni Delaney, CEO, The Dare2Dream Foundation

Read all of our case studies and testimonials here.

Ready to make the switch?

If you’re keen to see what a reliable MSP looks like, book a no-obligation introductory call with a member of our team today.

Watch this video for more guidance on how to choose the most suitable IT support provider:

Written by Marie Gauntlett, Senior Account Manager at Hubtel IT. With over 15 years of experience in the IT and telecoms industry, Marie specialises in managed services and cyber security. Connect with Marie on LinkedIn or learn more about our services here.